The fastest way
Open the shipping confirmation email we sent you. It contains a link to your order status page with the latest tracking information.
Or sign in
When tracking appears
Orders are processed within 1–3 business days. Once your parcel leaves the warehouse, you'll receive a shipping confirmation email with available tracking information. Tracking may take a few days to show its first carrier scan.
If tracking hasn't moved in 7 days
Email kettleback.shop@gmail.com with your order number and we'll look into it.