Contact

Questions about an order, a product, or an issue with a delivery — we answer everything ourselves, usually within 2 business days.

Email: support@shopkettleback.com
Phone: +1 260-415-5662

For order questions, include your order number — it's in your confirmation email. For damaged, defective, or incorrect items, contact us within 7 days of delivery and attach clear photos along with your order number.

Kettleback is an independent online retailer of coffee and espresso equipment. We source our products from third-party suppliers and fulfillment partners and do not manufacture the products ourselves — orders may ship directly from partner warehouses. Customer support, returns, and order questions are handled directly by Kettleback.

Kettleback ships US-only. Delivery details are in our Shipping Policy. Change-of-mind returns are accepted within 30 days of delivery — full details in our Returns & Refunds policy.