Ordering
Where do you ship?
United States only, for now.
How long does delivery take?
Most orders arrive within one to two and a half weeks: 1–3 business days of processing plus typically 5–12 business days in transit. Some take longer. Full details in the Shipping Policy.
Do I get tracking?
Yes, by email once your order ships. It can take a few days to start updating.
Order support
What if my item arrives damaged, defective, or incorrect?
Contact us within 7 days of delivery with your order number and clear photos of the issue. We'll make it right at no cost to you with a free replacement or a full refund. Don't send anything back unless we first provide return instructions.
Can I return something I changed my mind about?
Yes — we accept change-of-mind returns within 30 days of delivery, as long as the item is unused, in its original condition and packaging. Email support@shopkettleback.com with your order number to start; you cover the return shipping, and we don't charge restocking fees. Full details in our Returns & Refunds policy.
Products
Why don't you sell electric kettles or grinders?
Electronics are the first thing to arrive broken and the hardest thing to repair. We focus on durable, practical coffee equipment and prioritize materials and designs suited to everyday use.
Why is there no glass?
Glass is the most common transit casualty. We prioritize materials and designs suited to everyday use, so our brewers are built around steel and wood rather than glass.
Will wood products match the photos exactly?
Closely, not exactly. Wood and bamboo vary in grain and tone from piece to piece.